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Terms of Use - Innovatiana's Labeling Services

These Labeling Services Terms of Use ("Terms") govern your use ("you" or "Customer") of the Labeling Services provided by Innovatiana and its affiliated entities ("Service Provider," "we," "us," or "our"). By accessing or using our Labeling Services, you agree to be bound by these Terms.

0. Overview of Innovatiana's Service Offering

Innovatiana is dedicated to elevating Data Labeling into a consulting profession, emphasizing expertise over traditional approaches. Our mission is to provide professional Data Labeling Services that expedite the advancement of AI applications, recognizing that data serves as the cornerstone of all AI products. Our skilled Data Labelers transform raw data into high-quality training data, leveraging their expertise, knowledge of best practices, and familiarity with Data Labeling products in the market.

We offer two tiers of services:


The Standard model involves a minimum of 3-month commitment, with rates determined by the volume of entrusted data or the hours of Data Labeling work. Tailored for ambitious projects requiring substantial data volumes, this model adheres to a specified duration and follows a monthly or quarterly invoicing structure.


Cube, our "Self-service" platform, accessible at https://dashboard.innovatiana.com, is designed for smaller data volumes. Ideal for more compact teams, Cube enables efficient Data Labeling at a reasonable price without compromising quality. Users benefit from a streamlined process, avoiding the administrative burdens associated with contracts and negotiations. Cube operates on a pay-as-you-go model, providing flexibility and cost-effectiveness.

Same Terms of Use apply to both "Standard" and "Cube" service categories.

1. Statement of Work

Responsibilities and obligations for projects will be set forth in a Statement of Work (SOW) signed by the Client and Innovatiana. This SOW will incorporate the terms and conditions of this Agreement and specify the Services and Deliverables to be performed.

For tasks initiated through the "Cube" platform, the task description provided by the user who places the order, coupled with pricing automatically generated and manually endorsed by Innovatiana, collectively form a Statement of Work. The SOW attains official validity upon approval by an Innovatiana operator. Approval by Innovatiana of both the task description and associated pricing is required for the Statement of Work to be deemed valid.

2. Scope of Services

Service Provider offers labeling services for data annotation, tagging, categorization, and related tasks ("Labeling Services"). These services are provided to enhance and improve machine learning / deep learning models and other applications.

3. User Obligations

By using our Labeling Services, you agree to:

a. Provide accurate and complete information when submitting data for labeling.

b. Abide by all applicable laws and regulations while using the services.

c. Not use the Labeling Services for any unlawful or unauthorized purpose.

d. Refrain from engaging in any activity that disrupts or interferes with the Labeling Services or its associated systems.

4. Information Security and Confidentiality

Service Provider acknowledges that the data provided by you for labeling may contain sensitive information. We commit to:

a. Implementing reasonable security measures to protect your data from unauthorized access or disclosure.

b. Not sharing your data with third parties unless required for the provision of Labeling Services or as agreed upon.

5. Intellectual Property

You retain all rights to the data you provide for labeling. Service Provider does not claim ownership over your data. However, you grant us a limited license to use the data solely for the purpose of providing the Labeling Services

6. Utilization of Subcontractors

Except as explicitly outlined in the relevant Statement of Work, the Customer acknowledges and consents that, while delivering the Services as stipulated herein, Innovatiana holds the right to engage Personnel from its affiliated entities and/or third parties authorized to act on behalf of Innovatiana ("Subcontractors"). Innovatiana is and shall continue to be accountable for the execution, and all actions and inactions, of its Subcontractors pertaining to this SOW. Such accountability stands on par with the performance, actions, or omissions of Innovatiana and its relevant affiliates, as if they had been carried out directly.

7. Human Dignity and Modern Slavery Safeguard

Innovatiana is dedicated to upholding the principles of human dignity and safeguarding the fundamental rights of all individuals engaged in its operations, including employees and contractors. Innovatiana is firmly committed to preventing any form of modern slavery, human trafficking, and forced labor within its supply chain and operations. This commitment encompasses fostering an environment that respects the rights and well-being of every individual, promoting fair labor practices, and taking proactive measures to identify and eliminate any potential risks associated with modern slavery. Innovatiana will diligently collaborate with relevant stakeholders, implement comprehensive safeguards,and remain vigilant in eradicating modern slavery in all its forms.

8. Personnel and Operator Accountability

Innovatiana retains sole responsibility for its operators ("Data Labelers") working on your data. The Innovatiana Personnel involved in performing these services will remain entirely and exclusively under Innovatiana's responsibility.

9. Payment

Payment terms for our Labeling Services will be outlined in our separate agreement or Statement of Work. You agree to pay the specified fees promptly in accordance with the agreed terms. Innovatiana shall issue invoices to the Customer in accordance with the terms specified in SOW. In the absence of any contrary agreement within SOW, each invoice must be settled within a period of thirty (30) days from the date of the invoice. If Innovatiana does not receive payment within thirty (30) days following the due date, except for payments subject to a genuine and reasonable dispute, Innovatiana reserves the right to claim interests as per French law.

10. Warranty and Liability

a. We strive to provide accurate and reliable Labeling Services. However, we do not warrant that the labeled data will be error-free or meet your specific requirements.

b. Service Provider's liability is limited to the fees paid by you for the specific Labeling Services causing the issue.

c. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Labeling Services.

11. Termination

Service Provider may suspend or terminate your access to Labeling Services if you breach these Terms or engage in any prohibited activities. Upon termination, you must cease using the Labeling Services.

12. Modifications

Service Provider reserves the right to modify, suspend, or discontinue any part of the Labeling Services at any time. We will provide notice of substantial changes to these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Service Provider is headquartered (France).

14. Contact Information

If you have any questions or concerns regarding these Terms or our Labeling Services, please contact us at info@innovatiana.com.

By using our Labeling Services, you acknowledge that you have read, understood, and agree to these Terms of Service.