Consumer Complaints Dataset
The Consumer Complaints Dataset is an open database of complaints from American consumers about financial products and services. Managed by the CFPB, it covers a wide range of sectors: banking, credit, insurance, mortgages, student loans and more.
Over 1.5 million records, CSV format
Open access — Public data provided by CFPB (Consumer Financial Protection Bureau)
Description
Each record contains details such as:
- The type of product or service concerned
- The nature of the problem reported (billing, abusive practices, errors)
- The response provided by the company concerned
- Resolution status (contested, resolved, pending)
- Geographical location and filing date
This dataset is a valuable resource for understanding consumer concerns and monitoring financial sector practices.
What is this dataset for?
The Consumer Complaints Dataset is used to:
- Analysis of trends and issues in financial services
- Training NLP models for the automatic detection of complaints
- Improving customer journeys and mediation systems
- Identifying weak signals of risk or misconduct
- Research in regulation, consumer law or social sciences
Can it be enriched or improved?
Yes, it can be enriched by:
- Sentiment analysis on complaint descriptions
- Cross-referencing economic or geographic data
- Advanced thematic categorization using NLP models
- The creation of dashboards for regulatory monitoring or risk management
🔗 Source: Consumer Complaints Dataset
Frequently Asked Questions
Are consumer identities present?
No, all data is anonymized. The CFPB only publishes information relevant to the analysis while protecting the privacy of complainants.
Can we filter the data by institution or type of problem?
Yes, the data is very well structured and allows filters by product, company concerned, type of complaint, response status, etc.
Is this data used for regulatory purposes?
Yes, they are used to detect abusive practices, improve sector regulation and guide public consumer protection policies.
